Shipping & Returns

Sending the package

In the shipping costs, we not only charge the transport costs charged by the agency, we also charge our travel to the shipping offices, the protection and packaging of the products, plus the time we use in the process, all of this is paid when you pay. shipping costs.

As a general rule, packages are sent after manufacturing within 72 business hours of receipt of payment, except for large orders and parts that require a paint finish and through a transport agency of our choice, usually by post. If you prefer the most urgent shipment in Spain, you must choose Nacex as the shipping method. Contact us before requesting this option.

Shipping charges include handling and packaging charges, as well as postage. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items. The packages are the right size and your items will be well protected.

Returns

The products are created for each client and unless the product has significant manufacturing defects, unjustified returns are not accepted.

No changes, cancellations or returns on digital files, please contact us if you have any issues with your order.

Damaged products

We are not responsible for the damage that your package may suffer after shipment, but we do everything possible to protect all fragile items, if you notice any damage to the package please complain to the delivery service. Can I choose delivery time? The delivery time depends on the transport company and the route that they set so, a priori, we cannot indicate a time. However, in the event that it does not suit you, you can contact them and arrange the delivery.

We are not responsible for any damage that your package may suffer after shipment, but we do everything possible to protect all fragile items, if you notice any damage to the package please complain to the delivery service.

Can I choose delivery time?

The delivery time depends on the transport company and the route that they set so, a priori, we cannot indicate a schedule. However, in the event that it does not suit you, you can contact them and arrange the delivery.